Spencer Bomboir

I am currently serving as the Communications Manager for the University of Saskatchewan’s College of Medicine, specifically for the Department of Family Medicine. The position involves considerable judgment and discretionary decision-making in the development, implementation, monitoring, and evaluation of internal and external communications initiatives that are designed to help the department achieve its goals and build positive relations and profile internally, locally, provincially, nationally, and internationally. The work requires a proactive and strategic approach in a complex environment and the ability to communicate effectively to a diverse audience through a variety of methods and communication mediums. Establishing and maintaining positive relationships is essential to success.

During my time at TeamLinkt, I was able to play a part in growing the app from 1,000 users to nearly 2 Million. During my time I was involved with nearly every department of the company including customer success, account management, sales, marketing, on-boarding, client retention, tech support, interviewing, hiring & training employees, company culture, CRM implementation & management, and more. In most cases, this included working as the only person in said department, building processes, hiring & training staff, and then eventually managing the department.

Here’s more on my role at TeamLinkt:

• Establishing and Documenting both internal processes for staff and external processes for clients (help guides, employee training guides)
• Provide guidance, support and leadership to 3 account reps (setup best practices, sales support/enablement, troubleshooting technical issues clients face)
• Direct supervisor of 1 Marketing Coordinator and 1 Customer Success Manager
• Provided support and guidance to technical support staff. 
• Manager of 100 of TeamLinkt’s Key Accounts (including National & State Governing Bodies)
• Lead full implementation of HubSpot software (previously on Zoho)
• Lead the full day to day operations in HubSpot, including building all automations, sales sequences, deal pipelines, reports and dashboards.
• Creating and executing on client success initiatives to increase adoption of TeamLinkt features
• Conduct meetings to train clients, make sales, provide technical support, and maintain client relationships
• Work alongside development team to improve TeamLinkt’s products and make the platform easier to use and set up
• Develop and execute on improvements to sales process, onboarding process, and client retention
• Establishing and Maintaining company culture
• Training of all new sales/onboarding/accounts staff (and develop documentation)
• Designed, Built & Managed TeamLinkt’s website, graphics, documents, and client websites.
• Scaled Sales Email Engine & wrote email copy
• Served as the Business Operations lead in weekly Executive meetings and Quarterly planning meetings.

All responsibilities for this role were the same as when I was a Customer Success Manager, but was given a new title.

Although the job title was Customer Success Manager, I was responsible for essentially all business related parts of the business. Often times, I was the sole employee for a whole department, then eventually hired, trained and managed a new employee as the company grew. 

This role included performing all business operations tasks to keep the company alive and customers happy. This included:

• Performing all customer success and technical support tasks as a team of one
• Performing all sales tasks as a team of one, until eventually hiring, training and supervising a sales development representative.
• Onboarding each new client to the TeamLinkt software, which included training calls, importing of data, navigating many bugs and issues, and doing whatever was needed to train and retain clients.
• Navigating support to all clients for the 2020 pandemic as a team of one, which included issuing thousands of refunds for registrants. During this time, I was able to retain all major clients on the platform.
• Performing all marketing duties for TeamLinkt as a team of one, before eventually hiring and training a marketing manager to resume duties.
• Full implementation of HubSpot CRM as a team of one. This also included managing ongoing operations of the CRM.
• Responsible for all human resources for business department employees, including job posting, interviewing, hiring, training, and vacation approvals/tracking.
• Website management
• Graphic design for website, marketing materials, and often times the mobile app.

Duties include:

• Leading marketing campaigns for the Crop Insurance and Wildlife Compensation Programs
• Collaborating with marketing agency
• Website development and management
• Use of Adobe Suite for creation of pamphlets, videos, magazines, advertisements and photo editing
• Writing and proofing articles for newsletters and publications
• Film/Edit internal company videos
• Tradeshow Planning
• Creating Presentations

I perform freelance work including (but not limited to): custom printing (specializing in maps), website design & development, logo design & development, videography (including arial/drone), HubSpot CRM consulting & implementation, graphic design work and more. 

To date, our team has raised & donated over $60,000 to mental health initiatives.